Service Quality for Retail Banking in the UK - Barclays, PLC Dissertation

Service Quality for Retail Banking in the UK - Barclays, PLC - Dissertation fashion modelResponsiveness is a measure of the willingness to help nodes and provide them with prompt gain. Assurance measures the competence, courtesy, credibility and security of the wait on provided, while the empathy is about the caring and individualised service that the bank provides to its customers. This would help the bank in realising whether its customers atomic number 18 satisfied on all grounds and whether there are any gaps in their satisfaction level. We would prosecute the same standard set by the previously referred authors. A questionnaire survey method will be adopted to measure the service quality of the bank.The study is based on primary entropy from customers of Barclays and substitute data based on previous studies and shows the different dimensions of retail banking and issues related to service quality and customer satisfaction in case of UK banks. Although Barclays retail ba nk is considered as an example here, the thesis is to draw a general conclusion on retail banking and the service quality that would be appropriate for customer satisfaction. several(prenominal) studies and published papers on banking and customer satisfaction and the associated service quality attributes are discussed here. Any search study should not only trace the existing parameters for the variables involved but also provide somewhat future day perspective of reference. Within this context, the levels of customer satisfaction could be found out from primary data in which customers are directly required to complete surveys and provide responses on what assortments they expect in the future and what kind of services they imbibe encountered in the banks. Their suggestions and recommendations from questionnaires form the basis for... This study is an assessment of how much this shift has been implemented or is successful within the branches. The corporate dodging of Barclays has also been analyzed and showed how the bank strategy could or should change from an emphasis on sales to an emphasis on customer service. The attitudes and behaviors of customer service officials have also changed towards customers suggesting that changing of corporate strategy tend to have a direct encounter on employee behavior and company functions and performance as well. In conclusion, there are several issues that have been highlighted through this study and shows that after an appraisal and interview and survey of customer attitudes and expectations. Some individuals, however, expressed their problems as seen in the qualitative dimension or analysis of the study and suggested that the bank should be more bear on with individualized attention and improve its services by being prompt and efficient. Improving certain online banking features and multinational banking features were also considered important for overall improvement of the banks functions. This study has show n that although Barclays has been largely known for abject customer services and focuses more on sales rather than customer services, its recent change of approach with greater emphasis on improving customer services than improving sales figures count to have worked for positive results as customers seem to be more satisfied with the services offered by the banks.

A Power Play for Howard in Many Acts Assignment

A Power Play for Howard in legion(predicate) Acts - Assignment ExampleThis paper illustrates that West Unseld, Bullet General Manager, was the very first to offer Juwan Howard a $78.4 million 7-year contract and commended him for his loyalty. The NBA Star felt his market value was higher(prenominal). He valued loyalty and would finger sad about leaving Washington. But he was considering that a much better offer would be worth the sacrifice. Bill Brubaker and Mark Asher (1996) reported that Miami Heat NBA Team bid $100.8 million + other benefits for a 7-year contract with luxury hotel suites and limousine service to win over Juwan Howard. The entire Washington NBA enthusiasts needed to think the Bullets win. People saw that Juwan Howard could make that happen because of his height, shooting, rebound, and assist averages, and his attitude of being polite, soft-spoken, and charitable. However, his cash compensation from the stall of the teams General Manager was not satisfactory con sidering that he had been receiving better offers. Grant heap of Detroit, Alonzo Mourning of Miami Heat, and Patrick Ewing of New York Knicks were inviting him to join their teams. So he tried asking for a much higher compensation. Such problems erect be identified in this case Taking the point of view of Miami Heat, how can Juwan Howard be convinced to take a stand for his decision to sign the first contract and be supportive for the arbitration contesting the results of bidding? (How can the basketball fans of the Bullets be satisfied with whatever will be the decision of Juwan Howard? How can the NBA League officials and the Union appease all parties of the negotiation, including the fans? How can Juwan Howard achieve his goal to get hold of what he believes to be the market value of his basketball skills?

Strategic Human Resource Management Assignment Example | Topics and Well Written Essays - 3000 words

Strategic Human Resource Management - Assignment ExampleThe insurance coverage of HRM also extends to a comprehensive approach to the workplace environment and culture, towards enabling the staff of the organization figure actively and productively, in the overall direction of the organisation and the pursuit towards its goals and objectives. HRM has been shifting from the traditional administrative, personnel and transactional roles, which atomic number 18 often outsourced. The real purpose of HRM in todays tune world is to add grade to strategic utilization of staffs, and that staff programs impact on the outcomes of the organization in measurable ways (Nkomo, Fottler & McAfee, 2010, p. 52). This leads to HRM prosody and measurements as well as strategic direction towards demonstrating value addition. Strategic HRM as housed under the HRM right is designed to aid organizations to best manage the needs of their employees, while promoting the goals of the company. It focuse s around the proactive management of staffs. It involves picture and planning ways to meet the needs of the employees effectively so that they can work towards meeting the needs of the organization in an effective manner. ... In the early 1980s, American Business School professionals published antithetic articles and books in support of HRM concepts and the volatility of the business environment which present heterogeneity and conflicts (Soderlund & Bredin, 2006, p. 249-251). Due to its many influences and the diverse origins, HRM encompasses central characteristics of importance to organizations practice, individual, educational theory, industrial relations, practice, social and organizational psychology, and organizational theory (Soderlund & Bredin, 2006, p. 242-265). Till today, at that place is not any universally accepted definition of HRM and what it covers in every-day business. However, satisfactory definitions define the field as 1) a management responsibility that f ocuses on managerial functions 2) management philosophy that emphasizes on people give-and-take and 3) managing the interactions between an organization and its employees (Soderlund & Bredin, 2006). Due to the conflict in the theoretical notion and the hypothetical discrepancy nearly the definition, the Mathis and capital of Mississippi (2011) defintion will be used for this review as it better explains and covers major areas of the study. According to Mathis and Jackson (2011), it is the philosophy of managing staff resources, based on the understanding that human resources are vital towards the sustenance of business success. An organization creates competive advantage through using its human resources effectively drawing on their ingenuity and expertness to meet organizational goals and objectives. The funtion of HRM is focused around the recruitment of flexible, capable and devoted

The Dragonfly Film Analysis Essay Example | Topics and Well Written Essays - 1500 words

The Dragonfly Film Analysis - Essay sampleThis The Dragonfly Film Analysis describes the general characteristic of the short movies and The Dragonfly movie. The film begins with the young male child seen running through a long hallway and down a series of stairs, through a parking garage and into a darkened park. There is then a sudden flashback to this same male child lying on his stomach on his bed and drawing. The film then begins to jump back and away between the son running in the present and moving about his room in the in truth recent past. In this past, he is seen several times looking out at the night and the liberal moon that seems to float just outside his reach, most often from the outside ground perspective. This has the effect of trim back the boy to a tiny lonely face peering out of a single lit window among a bank of darkened windows. As the boy reaches the safety of the playground, the flashbacks illustrate the boys caretakers glide slope home, obviously drun k and stumbling, and beginning to argue as they push their way up the narrow stairs. This is what caused the boy to run. The film ends as the boy swings on a swing to try to touch the moon and as if by magic transforms himself into a glittering green dragonfly that flutters away into the night. The pace of the film is deliberate and quick. With only a five minute duration, it is necessary for the story to be told quickly and there is not a forget me drug of time for excess dialogue. The boy is seen running through much of the film, giving it a stronger sense of requirement in its approach in addition its short duration.

'Effective Finance Management in Small Business Restaurant in Ireland' Dissertation

Effective Finance Management in elf kindred Business eating house in Ireland - Dissertation ExampleThe literature review section reveals a spaciotemporal handling on pecuniary anxiety and its role in miniature eatery transmission line. The role of The Restaurant Association of Ireland has been also included in order to several its contribution in context of financial management. The research methodology section has evaluated the ways of data collection for this study. For this research, questionnaire survey and snap group discussion has been used for collecting primary data from the financial managers in the chosen restaurants of Ireland and restaurant owners. It was found that these restaurants do maintain systematic accounting statements and the restaurant owners closely monitor the financial statements, transaction records, and inventory that clay in the restaurant. Due to fewer funds, the owners forecast sales per unit and cost and accordingly allocate their funds. tho ugh it was found that the small restaurant owners in Ireland do follow financial management approaches to make the business a success, but it was recommended that yearly audit is done through external auditor to maintain liquid financial records and also involve the employees while taking financial management decisions, which affects all the other departments in the restaurant. ... The problem statement of this research study is related to the financial management framework of small restaurant during this financial crunch. 13 1.4 Rationale of the Study 13 Restaurant segment like the other sectors is a lucrative area of revenue generation for Ireland, where around 6 billion is spends by people each year in eating out (Kumar, and Subramaniam, 1997). However, during the financial crisis the profits have diminished considerably because of increasing take of unemployment in the country. It has been noticed that the small restaurants in Ireland were successful in reaping steady profits compared to the multinational food for thought chains. This was an issue to be curious about, and research could be conducted on this aspect (Munro, 1997 Crick, 1997). It has been seen that in case of small businesses such as small restaurants, financial management framework is not so strong like that of big businesses such as big hotels or restaurant chains. 13 However, financial management binds each other segment in small businesses, unlike bigger ventures. In bigger ventures financial management is equally important like several other aspects, so the financial management approaches of small restaurant businesses of Ireland should be explore (Kumar, and Subramaniam, 1997). Efficiency of financial management in small business can be identified through comprehensive analysis of their financial management framework and strategies. This is the reason why focus has been made towards financial management of small restaurants as it forms the core of the business strategies in small s trategies. 13 1.5 Research Question 14 1.6 Research Objective 14 1.7 Outline of the Study 14 CHAPTER II LITERATURE REVIEW 15 2.1 Introduction 15

What does Hobbes mean by sovereignty Is his understanding of this Essay

What does Hobbes mean by sovereignty Is his understanding of this concept still relevant today - Essay ExampleIn addition, a modest relationship between subjects executing expected obedience and a sovereign who extracts obedience to none also exists. This vertical construction of sovereign and subjects, rendering to this theory, is similar to the pillar of a man. The structure establishes a vital component of any human society which owns a system of law as the uphold comprises a vital part of the man. Where this structure exists, we may leg onlyy speak of human society pegged with its sovereign. Therefore, as a single independent state, we may also voice its law. In situations where this structure is vague, we raftnot lawfully yield those expressions. This is because the relation of the sovereign to the subjects constitutes part of the very connotation of those expressionsThomas Hobbes philosophy of government Hobbes stated a befool personal sureness in his point as the author or inventor of a reliable political science. Published in 1647 in De Cive, Hobbes made a maiden and cautious claim to have unfastened a way of rationalising investigation into political activities hence creating a new science. The mechanical resemblance became for Hobbes both pertinent and inevitable. Civic struggle was translating to disaggregation of the modern 17th century English state. As a result, it demonstrated to him that the endorsements which held it composed, were incomplete undying nor natural (Morris, 1999). Hobbes was mainly intent on the formation of an unbiased, notional science of government that would stress the wideness of truth above the pleasures of rhetoric or the value of propaganda (Fukuda, 1997). He emphases his attention on rudimentary principles quite an than altering institutions or systems of government. Leviathan can, consequently, be seen as a political person that can exhibit noble, republican, monarchical or autonomous features (Sim and Walker, 2003) Thomas Hobbes and his renunciation of the principle of right reason. Hobbess first squabble in permit of the principle of absolute sovereignty is fundamentally the dispute against right reason. This is described as the idea and the intent of Hobbess ethical and political attitude (Zagorin, 2009). His doctrine of complete sovereignty is derived principally from the denial of this doctrine. Almost everything that we can learn in his concept of sovereignty can be established in his negation of this squabble. It is worth noting that this account that leads to his deduction that it is crucial for the sovereign to be unconditional, and to possess actual enforcement or intimidating powers. Hobbes is predominantly interested with the central problem of human life in the commonwealth. This is pegged with the way in which conflict ascends from those numerous, plans, schemes and desires, which cause the individuals action. He sets out to institute that, if each person were to be permi tted the liberty to shadow his own conscience, then in the occurrence of an assortment of such principles, peace and synchronization in the commonwealth would be momentary. This is due to an all universal tendency to divergence, and the attendant danger of civil non-compliance (Fukuda, 1997). Problems created by men existing in a civil society do not only

Globalization and the New American Economy Essay

Globalization and the New American Economy - Essay shellExports and overseas operations are highly beneficial for a company. US firms adjoin their positiveness and moolah worth by expanding into potential markets globally. This happens either by with(predicate) a fully direct investment or through partnerships and mergers. Through this market expansion, the US firms earn more profits and market share. Increased profitability of the company lead boost the investment climate in the market. An increased investment climate volition in turn support to boost the economy. This is how the whole cycle works.This scenario can be better explained with the help of companies from various industrial sectors. To begin with, let us take the case of automobile industry which is adept of the major contributors to the nations economy. Ford Motors, one of the largest US auto manufacturers has recently entered into a union venture with OAO Sollers of Russia to manufacture and distribute Ford C ars in Russia. The partnership with Sollers also will include engine production and stamping and involve establishing research and development activities, Ford said in a statement. (Higgins & Ebhardt, 2011) This arrangement will help to increase the market presence of Ford which has successfully come out from a crisis recently. This increase of market share will kick start the cycle which has been mentioned earlier in the essay. Now let us see the case in a different angle. Companies also increase the profits through cost reduction. Employee compensation forms one of the major components of the total cost of production. US companies have been making grand cost savings by using cheap labor from outside the country. Most of the companies outsource its sticker end operations to countries like India and China where the job is done at half the cost incurred in US. Most US IT firms have their full fledged offices in these countries. Outsourcing helps the US firms to increase profits th rough cost savings. This has helped the companies to increase the